 職種Position |
営業・海外営業・事業開発・経営企画
Sales / Overseas Sales / Business Development / Corporate Planning |
 会社概要Company profile |
[Company Profile]
This British company has been providing concierge services for wealthy people in London for over 20 years.
With more than 900 staff in 22 locations around the world, they provide support to strengthen the engagement of more than 2 million members of more than 50 global companies.
Established in 2012, the Japanese subsidiary provides services mainly to credit card company members and luxury car owners, embodying the world-class spirit of Japanese hospitality and participating in the growth of the company.
[Purpose of the role]
To manage the growth and relationship of key corporate accounts in Tokyo and ensure the existing contracts grow in revenue and profitability through successful and deep relationships with the client and close monitoring and management of the local team.
[Company Profile]
This British company has been providing concierge services for wealthy people in London for over 20 years.
With more than 900 staff in 22 locations around the world, they provide support to strengthen the engagement of more than 2 million members of more than 50 global companies.
Established in 2012, the Japanese subsidiary provides services mainly to credit card company members and luxury car owners, embodying the world-class spirit of Japanese hospitality and participating in the growth of the company.
[Purpose of the role]
To manage the growth and relationship of key corporate accounts in Tokyo and ensure the existing contracts grow in revenue and profitability through successful and deep relationships with the client and close monitoring and management of the local team. |
 仕事内容Job description |
1. Relationship Management / Business Partnerships
Business partnerships must be developed and nurtured to secure the long term growth of key accounts in Tokyo.
•To understand all owned accounts and their history with Ten and to build strong and trusting relationships at all levels with our key account client organisations, from board level to account managers, operational teams and customer facing staff
•To manage the balance between the client’s needs and what is realistic and possible for Ten, within the contract price, to mutual satisfaction
•To liaise with the Operations team so that the Lifestyle Managers working on these accounts deliver the right quality of the service
•To gain insight and understanding of the clients wider commercial business objectives and be a key influence within the clients business for strategic decisions connected to their customer engagement and retention goals
•Identify leads for contract growth opportunities with the aim of always being one step ahead of the client in recognising where Ten can make a contribution to their aims.
2. Marketing Management / Business Sustainability
An annual increase in account revenue is required to ensure business sustainability. This measure will be individually assessed for each specific account based on relevant factors.
•To increase the amount of customers both covered by the service and actively engaged with the service; increasing utilisation period on period. This should drive revenue through an increase in the number of requests briefed or negotiation around a review in the price per request required.
•To articulate and communicate the business case for how and why lifestyle concierge could be a key or hero benefit on the clients appropriate products or customer segments. Ad hoc programmes should increase brand partnership and you will exploit all profitable, appropriate PR and marketing opportunities.
•Invoices are well ordered and clear to the client to enable payment being made on time.
3. Business Analysis
•A solid understanding of figures and analysis of work undertaken is required to competently manage each corporate account. Analysis of incorrect data results in poor business decisions and the submission of inaccurate reports which can damage Ten’s reputation with a resultant lack of trust from the client.
•To identify and highlight potential issues early, initiating ad hoc analysis in order to fully understand circumstances swiftly and to take the required actions to resolve.
•To quickly understand and analyse data relating to new accounts and their operational delivery requirements in order to translate findings clearly and concisely to colleagues.
•Suggest solutions and improvements to manage highlighted issues through data analysis to manage the implementation of solutions across the business and with the client organisation.
4. Day to Day Account Management
•Working with an Account Manager, manage any day-to-day queries/issues with the Client promptly.
•To intervene in any member satisfaction issues to ensure they are solved quickly and to minimise any damage at the account level. This is particularly relevant when Service Level Agreements are in place and need to be managed to.
•Provide accurate management information reports on time accompanied by a positive commentary reinforcing the value of the service.
1. Relationship Management / Business Partnerships
Business partnerships must be developed and nurtured to secure the long term growth of key accounts in Tokyo.
•To understand all owned accounts and their history with Ten and to build strong and trusting relationships at all levels with our key account client organisations, from board level to account managers, operational teams and customer facing staff
•To manage the balance between the client’s needs and what is realistic and possible for Ten, within the contract price, to mutual satisfaction
•To liaise with the Operations team so that the Lifestyle Managers working on these accounts deliver the right quality of the service
•To gain insight and understanding of the clients wider commercial business objectives and be a key influence within the clients business for strategic decisions connected to their customer engagement and retention goals
•Identify leads for contract growth opportunities with the aim of always being one step ahead of the client in recognising where Ten can make a contribution to their aims.
2. Marketing Management / Business Sustainability
An annual increase in account revenue is required to ensure business sustainability. This measure will be individually assessed for each specific account based on relevant factors.
•To increase the amount of customers both covered by the service and actively engaged with the service; increasing utilisation period on period. This should drive revenue through an increase in the number of requests briefed or negotiation around a review in the price per request required.
•To articulate and communicate the business case for how and why lifestyle concierge could be a key or hero benefit on the clients appropriate products or customer segments. Ad hoc programmes should increase brand partnership and you will exploit all profitable, appropriate PR and marketing opportunities.
•Invoices are well ordered and clear to the client to enable payment being made on time.
3. Business Analysis
•A solid understanding of figures and analysis of work undertaken is required to competently manage each corporate account. Analysis of incorrect data results in poor business decisions and the submission of inaccurate reports which can damage Ten’s reputation with a resultant lack of trust from the client.
•To identify and highlight potential issues early, initiating ad hoc analysis in order to fully understand circumstances swiftly and to take the required actions to resolve.
•To quickly understand and analyse data relating to new accounts and their operational delivery requirements in order to translate findings clearly and concisely to colleagues.
•Suggest solutions and improvements to manage highlighted issues through data analysis to manage the implementation of solutions across the business and with the client organisation.
4. Day to Day Account Management
•Working with an Account Manager, manage any day-to-day queries/issues with the Client promptly.
•To intervene in any member satisfaction issues to ensure they are solved quickly and to minimise any damage at the account level. This is particularly relevant when Service Level Agreements are in place and need to be managed to.
•Provide accurate management information reports on time accompanied by a positive commentary reinforcing the value of the service. |
 応募資格Requirement |
•Must have client-facing experience
•Proven experience with presentation and communication proficiency with clients (includes business writing expertise, delivering PowerPoint presentations and negotiation skills)
•Advanced Excel and Powerpoint competence
•Absolutely must be able to develop relationships with internal stakeholders as this is key to project management
•Managerial experience
•Experience managing business operations
•Must have client-facing experience
•Proven experience with presentation and communication proficiency with clients (includes business writing expertise, delivering PowerPoint presentations and negotiation skills)
•Advanced Excel and Powerpoint competence
•Absolutely must be able to develop relationships with internal stakeholders as this is key to project management
•Managerial experience
•Experience managing business operations
•Business English level and Native Japanese
•Must have client-facing experience
•Proven experience with presentation and communication proficiency with clients (includes business writing expertise, delivering PowerPoint presentations and negotiation skills)
•Advanced Excel and Powerpoint competence
•Absolutely must be able to develop relationships with internal stakeholders as this is key to project management
•Managerial experience
•Experience managing business operations
•Must have client-facing experience
•Proven experience with presentation and communication proficiency with clients (includes business writing expertise, delivering PowerPoint presentations and negotiation skills)
•Advanced Excel and Powerpoint competence
•Absolutely must be able to develop relationships with internal stakeholders as this is key to project management
•Managerial experience
•Experience managing business operations
•Business English level and Native Japanese |
 日本語力Japanese level |
ネイティブ
Native |
 雇用形態Employment type |
正社員
Full-time |
 勤務エリアLocation |
東京都
Tokyo |
 勤務時間Working hours |
9:00〜18:00
9:00〜18:00 |
 想定年収Salary |
¥7M - ¥9M
¥7M - ¥9M |
 条件・待遇Condition |
Employment form: Permanent
Trial period: 6 months
Estimated annual income: ¥7M - ¥9M
Work location: Tokyo
Work hours: 9:00〜18:00 (1-hour break)
Holiday: 2 days a week
Vacation: Summer vacation, year-end and New Year holidays, and other holidays
Overtime hours: Average 20 hours or less *Varies depending on the busy season
Welfare: Complete social insurance, full payment of transportation expenses, overtime allowance, plain clothes work, nursing care leave system, maternity leave / childcare leave system, continuous service leave system
Other welfare programs available
Employment form: Permanent
Trial period: 6 months
Estimated annual income: ¥7M - ¥9M
Work location: Tokyo
Work hours: 9:00〜18:00 (1-hour break)
Holiday: 2 days a week
Vacation: Summer vacation, year-end and New Year holidays, and other holidays
Overtime hours: Average 20 hours or less *Varies depending on the busy season
Welfare: Complete social insurance, full payment of transportation expenses, overtime allowance, plain clothes work, nursing care leave system, maternity leave / childcare leave system, continuous service leave system
Other welfare programs available |
 選考についてProcess |
Recruitment number: 1
Documents required for application: Japanese resumes and English resumes.
Online interview: Available
Interview language: Japanese + English
Number of interviews (flow): 1st interview → Final interview
Application for those living overseas: Impossible
* Subject to change depending on the candidate's situation
Recruitment number: 1
Documents required for application: Japanese resumes and English resumes.
Online interview: Available
Interview language: Japanese + English
Number of interviews (flow): 1st interview → Final interview
Application for those living overseas: Impossible
* Subject to change depending on the candidate's situation |
