 仕事内容Job description |
【お仕事の内容】
[会社・プロダクト・組織について]
当社は、「すべての人につながりを、その日まで」をビジョンに掲げ、脳科学とAIを活用して脳神経疾患の早期発見・予防を支援するヘルステックカンパニーです。「“ブレインヘルスケア”を世界の当たり前に」をミッションに、2017年に創業しました。画像解析技術と問診技術を磨き続け、医療機関・健保・企業・受診者の皆さまが利用しやすい形でソリューションを提供しています。
[プロダクト]
Brain Life Imaging:150施設以上で導入されている脳ドック用AIプログラム(2022年グッドデザイン賞受賞)
CQ test:スマートフォンやタブレットで5〜10分程度で受けられる、セルフチェック型の認知機能テスト(2024年グッドデザイン賞受賞)
BRAINEER:認知症の診断を支援する脳画像解析プログラム
[組織・チーム]
医療機関や顧客企業とのパートナーシップを築く事業メンバー、Ph.D.を有する研究開発チーム、品質管理をはじめ各分野の専門性を備えたプロダクト開発チームが連携し、「顧客中心」の製品開発を行う製販一体の体制です。導入後の小さな変化も見逃さず、事業・プロダクトへ迅速にフィードバックすることで、機動力の高い組織を目指しています。
[新プロダクトの立ち上げ・導入支援・活用推進]
認知症をはじめとする脳神経疾患の早期発見・予防に取り組む当社で、健診施設・医療機関や企業への導入から活用・継続までを支え、2026年秋にリリースする新プロダクトの立ち上げと事業拡大をともに進めていただくカスタマーサクセスを募集します。
[このポジションについて]
脳神経領域では新薬の開発が活発に進んでおり、それと同時に、「早く気づくこと」の意味が大きく変わりつつあります。
治療の選択肢が広がったことで、予防・早期発見へのニーズは一層高まっています。当社はこれまで、MRIや問診技術とAIを組み合わせて、脳の健康づくりを支援してきました。
そして2026年秋、CQ testをもとに、健診を受けるすべての方が気軽に脳の健康状態を確認できる新モデルをリリースします。脳ドックを受ける一部の方だけでなく、健診の受診者全体へと、脳の健康に気づく入り口を大きく広げる取り組みです。その価値をより多くの健診施設・医療機関や企業、そして受診者の方へ届けるため、提案から導入後の活用支援までを担う体制を強化します。
カスタマーサクセスは、健診施設・医療機関や企業が当社のサービスを円滑に導入し、継続して活用できるよう支える役割です。
受注後の導入準備、担当者への説明、運用開始後のフォローを担い、利用状況や現場の声をもとに運用の見直しや活用方法を提案します。あわせて、現場で得た知見をプロダクト開発部門へ共有し、製品の改善にも生かしていただきます。導入事例も運用の型もこれからつくる段階だからこそ、一人ひとりの工夫がそのまま事業のスタンダードになっていきます。
【主な業務内容】[雇入れ直後]
◎導入支援・運用コンサルティング
・受注後の導入準備、担当者への説明、運用開始後のフォロー(対面・Web)
・利用状況と現場の声を踏まえた、運用方法の見直しと活用方法の提案
◎継続・利用拡大
・顧客の課題や状況に応じたアップセル・クロスセルの提案
・導入事例の発信や受診率向上の工夫など、利用拡大に向けた施策を営業とともに企画・実行
◎顧客理解・フィードバック
・顧客および市場に関する定量・定性情報の分析と、提案・運用への反映
・現場の声のプロダクト開発部門への共有と、製品改善への貢献
[変更の範囲]会社の定める業務
[チーム体制]
カスタマーサクセスは、事業部責任者直轄の少数精鋭チームです。新たに迎える事業部責任者とともに、カスタマーサクセスの役割や運用の型をつくっていただきます。事業の意思決定に近い場所で、顧客への提案から導入後の活用支援まで、一人ひとりが幅広く関わります。
日々の業務では、事業開発メンバーや、プロダクト開発部門の責任者・メンバーと直接連携します。顧客の声を開発チームに届け、技術的な知見を顧客への提案に生かす、双方をつなぐ役割です。現場で見つけた課題やアイデアをチームで議論し、サービスの改善まで進められることも、このポジションならではの面白さです。
[この仕事の魅力]
・新プロダクトの立ち上げに、当事者として関われます。
2026年秋にリリースする新モデルを、最初の導入先から一緒に育てていく段階です。顧客への伝え方や運用の仕組みづくりから携わり、自分の工夫が次の導入や事業の成長につながる手応えを得られます。
・事業部責任者や開発チームと、近い距離で働けます。
新たに迎える事業部責任者の直轄チームとして、カスタマーサクセスの型をともにつくります。現場で得た声は開発チームへ直接届け、プロダクトの改善まで進められます。
・受診者に「気づき」が届くところまで関われます。
製品を届けて終わりではなく、健診施設や企業での活用を支え、受診者が脳の健康に目を向けるきっかけをつくるところまで関われます。医療・健診の現場を理解しながら、ヘルスケア領域での専門性も高められます。
[About the company, product, and organization]
Our company is a healthtech company that uses brain science and AI to support early detection and prevention of cerebrovascular and neurological diseases, with the vision "Connecting everyone, until that day." Under the mission "Making brain healthcare the global standard," we were founded in 2017. We continue to refine our image analysis and medical interview technologies, and provide solutions in a form that is easy for medical institutions, health insurance societies, companies, and examinees to use.
[Products]
Brain Life Imaging: AI program for brain dock examinations, adopted by more than 150 facilities (2022 Good Design Award winner)
CQ test: Self-check cognitive function test that can be taken on a smartphone or tablet in about 5 to 10 minutes (2024 Good Design Award winner)
BRAINEER: Brain image analysis program that supports the diagnosis of dementia
[Organization and team]
We operate as an integrated product development and sales structure, in which business members who build partnerships with medical institutions and client companies, an R&D team with Ph.D. holders, and a product development team with expertise across fields including quality control work together to develop products with a "customer-centric" approach. We aim to be an organization with high agility by not missing even small changes after implementation and quickly feeding them back to the business and products.
[Launch of new product, implementation support, and promotion of utilization]
At our company, which works on early detection and prevention of neurological diseases including dementia, we are recruiting a Customer Success role that supports health checkup facilities, medical institutions, and companies from implementation through utilization and continuation, and that will advance the launch of a new product to be released in fall 2026 and business expansion together with us.
[About this position]
In the field of neurology, the development of new drugs is actively progressing, and at the same time, the meaning of "detecting early" is changing significantly.
As the range of treatment options has expanded, the need for prevention and early detection has grown even further. Our company has so far supported brain health through a combination of MRI, medical interview technology, and AI.
Then, in fall 2026, we will release a new model based on CQ test that allows everyone undergoing a health checkup to easily check their brain health status. This initiative aims to broaden significantly the entry point for becoming aware of brain health, not only for some people undergoing brain dock examinations but for the entire population of health checkup examinees. To deliver this value to more health checkup facilities, medical institutions, companies, and examinees, we will strengthen a structure that takes responsibility from proposals through post-implementation utilization support.
Customer Success plays a role in supporting health checkup facilities, medical institutions, and companies so they can smoothly implement our services and continue to use them.
Responsibilities include pre-implementation preparation after an order is received, explanations to contacts, and follow-up after operations begin. Based on usage status and feedback from the field, you will propose revisions to operations and ways to utilize the service. In addition, you will share knowledge gained in the field with the product development department and contribute to product improvements. Because we are still at the stage of creating implementation cases and operational models, each individual's ingenuity will directly become the standard for the business.
[Main responsibilities] [Immediately after hiring]
◎ Implementation support and operational consulting
・Pre-implementation preparation after order receipt, explanations to contacts, and follow-up after operations begin (in person and web)
・Revision of operational methods and proposals for utilization based on usage status and field feedback
◎ Continuation and expansion of use
・Proposals for upselling and cross-selling according to customer challenges and situations
・Planning and execution, together with sales, of measures to expand usage, such as publishing implementation cases and devising ways to improve examination rates
◎ Customer understanding and feedback
・Analysis of quantitative and qualitative information about customers and the market, and reflection in proposals and operations
・Sharing of field feedback with the product development department and contribution to product improvement
[Scope of change] Duties as determined by the company
[Team structure]
Customer Success is a small, elite team reporting directly to the head of the business division. Together with the newly joining head of the business division, you will build the role and operating model of Customer Success. Close to business decision-making, you will be broadly involved from proposals to customers through post-implementation utilization support.
In daily work, you will work directly with business development members and with the leaders and members of the product development department. You will play a role connecting both sides: delivering customer voices to the development team and applying technical knowledge to customer proposals. Another appeal of this position is being able to discuss issues and ideas found in the field as a team and advance them all the way to service improvements.
[Appeal of this job]
・You can be directly involved in launching a new product.
We are at the stage of growing the new model to be released in fall 2026 together from its first implementation destinations. You will be involved from how to communicate with customers to building operational mechanisms, and can feel that your own ingenuity leads to the next implementations and business growth.
・You can work at close range with the head of the business division and the development team.
As a direct team reporting to the newly joining head of the business division, you will build the Customer Success model together. Voices gathered in the field are delivered directly to the development team, allowing product improvements to advance.
・You can be involved all the way to delivering "awareness" to examinees.
Rather than ending at delivering the product, you can be involved in supporting utilization at health checkup facilities and companies, and in creating opportunities for examinees to look at their brain health. While understanding the medical and health checkup field, you can also enhance your expertise in the healthcare domain. |
 条件・待遇Condition |
【給与】
想定年収:700万円〜900万円
想定年収:700万円～900万円
月給:583,334円～750,000円 円
基本給: 431,600円～554,913円
45時間分のみなし残業代 151,734円～195,087円
※固定残業時間は45時間/月、超過分については別途支給
[雇入れ直後]
東京都港区赤坂1-14-14 WAW赤坂第35興和ビル4階
[変更の範囲]
なし
[Salary]
Expected annual salary: 7,000,000 yen to 9,000,000 yen
Monthly salary: 583,334 yen to 750,000 yen 円
Base salary: 431,600 yen to 554,913 yen
Deemed overtime pay for 45 hours 151,734 yen to 195,087 yen
※Fixed overtime hours are 45 hours per month; amounts exceeding this are paid separately.
[Initial placement]
1-14-14 Akasaka, Minato-ku, Tokyo, WAW Akasaka Dai-35 Kowa Building 4F
[Scope of change]
None |
