• Full-time

Publication date： 2026.11.05

Customer Success (Accounting Experience Preferred)

  • Customer Support / Service
  • Tokyo
  • Salary： JPY 7,000,000 - 12,000,000
カスタマーサクセス(会計経験者)
職種Position Customer Support / Service
会社概要Company profile [Development team for the domestic consolidated accounting system with the top market share / Company with 20% growth for 10 consecutive years / Average pay raise rate of over 7% / Average overtime in the 10-hour range per month / Flextime work]

●An experienced HR team works alongside you throughout the selection process. Depending on the case, casual interviews with no screening element are also possible. We will think about the best career together with you.
●A stable management foundation built on strong connections with major corporate groups × involvement in the universal business domain of accounting
仕事内容Job description As a professional who leads customers to success, you will take on both pillars: individualized in-depth support, and building mechanisms that raise the overall level of our products and services.
High-quality product support: Through one-to-one (1-to-1) dialogue, guide individual complex closing and accounting challenges to resolution with professional expertise.
Feedback to products and services: Structure first-hand field information and, together with the development department and the service standards development department, turn it into product feature improvements and roadmap changes.
Customer success systematization (1-to-many support): Eliminate dependence on individuals, and through the use of FAQs and educational content, build and operate an environment where all users can use DivaSystem autonomously.
Realizing BPaaS and next-generation models: Work closely with the development team and the BPO department to evolve the customer's accounting process itself, from both product and outsourcing perspectives.
応募資格Requirement Knowledge at the passing level of 日商簿記1級 (Japanese Chartered Bookkeeper Grade 1), 公認会計士 (CPA, Certified Public Accountant) (短答式・論文式, short-answer and essay exams), and 税理士試験 (tax accountant examination) subjects such as 簿記論 (bookkeeping theory), or equivalent deep accounting knowledge
Holders of 日商簿記2級 (Japanese Bookkeeper Grade 2) or higher who have worked in accounting at operating companies or as accounting consultants
Able to articulate concretely the points in accounting practice that you have felt are "inefficient" and the challenges on the ground
[Preferred requirements]
Experience using or implementing a 連結会計システム (consolidated accounting system) or グループ経営管理システム (group management system)
Experience in system implementation support or business consulting at accounting firms, consulting firms, tax accountant offices, etc.
A strong desire to contribute to customer LTV (lifetime value) improvement and business adoption through "カスタマーサクセス" (customer success) or "サポート" (support)
Structuring ability to see through the essence of issues: experience structuring customers' vague requests into concrete 業務要件 (business requirements) through system implementation, requirements definition, or presales
Management-perspective communication: understanding the perspective of accounting department heads and CFOs, and communicating in a way that grasps the management issues behind accounting challenges
Strong interest in 「仕組み」 (systems and mechanisms): a desire to solve issues permanently through improvements to knowledge bases, FAQs, and UI/UX, rather than only handling individual cases
Eagerness to learn across fields: a strong interest in the accounting domain and a drive to acquire practical knowledge quickly; or existing accounting knowledge (bookkeeping, accounting, auditing, etc.) and a desire to extend it with IT
Enjoys working across diverse stakeholders: standing between customers, BPO teams, and development teams, who come from different backgrounds, and enjoys moving things forward through logical dialogue
日本語力Japanese level Fluent
雇用形態Employment type Full-time
勤務エリアLocation Tokyo
勤務時間Working hours Flextime (9:00-18:00)
想定年収Salary JPY 7,000,000 - 12,000,000
条件・待遇Condition 【Salary】
Expected annual salary: 7,000,000 yen to 12,000,000 yen
・Monthly salary 500,000 yen (base salary 404,337 yen + fixed overtime allowance 95,663 yen) ～
・Fixed overtime hours: 30 hours
・At hiring, a theoretical annual income (expected) is set and paid in 14 installments (12 monthly salaries + 2 bonuses)
・The total monthly salary is calculated as the expected annual salary divided into 14 installments, consisting of base salary + fixed overtime allowance (for managerial and supervisory level, the amount divided into 14 installments is the base salary)
・Bonuses are paid 2 to 3 times per year
・Salary increases and promotions: once a year / July (*For employees below managerial and supervisory level with less than 3 years since joining, twice a year / July and January)
Employment type: Full-time employee
【Work location】
9F Shinagawa HEART, 8-23, Konan 1-chome, Minato-ku, Tokyo
※Depending on the position, you may be assigned to work at the Shinjuku headquarters.
※Scope of change in work location: any work location designated by the company
【Working hours】
Standard 9:00–18:00
※Flextime system (160 hours/month) allows you to design your own working hours.
Flexible arrangements such as 6-hour workdays are possible to accommodate medical appointments, family circumstances, or preferred focus hours.
選考についてProcess
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