• Full-time

Publication date： 2026.11.05

Customer Success (sales, etc.)

  • Customer Support / Service
  • Tokyo
  • Salary： JPY 5,000,000 - 8,000,000
カスタマーサクセス(営業など)
職種Position Customer Support / Service
会社概要Company profile [Development team for the domestic consolidated accounting system with the top market share / Company with 20% growth for 10 consecutive years / Average pay raise rate of over 7% / Average overtime in the 10-hour range per month / Flextime work]

●An experienced HR team works alongside you throughout the selection process. Depending on the case, casual interviews with no screening element are also possible. We will think about the best career together with you.
●A stable management foundation built on strong connections with major corporate groups × involvement in the universal business domain of accounting
仕事内容Job description As a professional who guides customers to success, you will take on two complementary roles: providing deep, individual support, and building systems that raise the quality of our products and services as a whole.
・High-quality product support: Through 1-to-1 dialogue, use professional expertise to guide individual complex operational challenges to resolution.
・Product and service feedback: Structure first-hand field information (VoC) and work with the development department to incorporate it into product roadmaps and feature improvements.
・Systematizing success (1-to-many support): Eliminate dependence on individuals, and build and operate an environment where all users can use the product autonomously through FAQs, educational content, and community utilization.
・Realizing the BPaaS model: Work closely with the development team and BPO department to evolve customers' accounting processes themselves, through both the product and outsourcing.
応募資格Requirement ・Experience in interpersonal negotiation with executive-level decision-makers (CFO/Head of Accounting level) in solution proposals or consulting sales to corporate clients
・Experience deeply interviewing clients about their challenges, drawing out their essential needs, and managing expectations
・Proposal capability to drive clients' "business transformation" rather than simply explaining products, and drive-through ability to coordinate internally and externally and move projects forward
・Experience feeding back customer voices to business teams (product development and service planning) and contributing to improvements

・Knowledge of 「連結会計システム」(consolidated accounting systems) or 「グループ経営管理」(group management control)
・Accounting-related qualifications such as Bookkeeping Level 1 (簿記1級), Certified Public Accountant (公認会計士), Certified Tax Accountant (税理士), USCPA, or a willingness to learn them
・Strong desire to contribute to improving customers' LTV (Life Time Value) through 「カスタマーサクセス」(customer success) or 「サポート」(support)
・Structuring ability to see through the essence of issues: experience in system implementation, requirements definition, or presales, structuring clients' vague requests into concrete 「業務要件」(business requirements)
・Management-perspective communication: ability to understand the views of accounting department heads and CFOs, and to grasp the management issues behind accounting challenges in communication
・Strong interest in "mechanisms": desire to build 「仕組み」 that solve issues permanently through knowledge bases, FAQs, and UI/UX improvements, beyond case-by-case firefighting
・Cross-domain learning drive: strong interest in the accounting field and curiosity to acquire practical knowledge quickly, or existing accounting knowledge (bookkeeping, accounting, auditing, etc.) and motivation to extend it with IT
・Collaboration with diverse stakeholders: enjoys bridging people from different backgrounds such as clients, BPO teams, and development teams, and moving things forward through logical dialogue
日本語力Japanese level Fluent
雇用形態Employment type Full-time
勤務エリアLocation Tokyo
勤務時間Working hours Flextime (9:00-18:00)
想定年収Salary JPY 5,000,000 - 8,000,000
条件・待遇Condition 【Compensation】
Expected annual salary: 5,000,000 yen to 8,000,000 yen
・Monthly salary 375,143 yen (basic salary 288,812 + fixed overtime allowance 68,331) ~
・Fixed overtime hours: 30 hours
・At hiring, the theoretical annual income (expected) is set and paid in 14 installments (12 monthly salaries + 2 bonuses)
・The total monthly salary is calculated with the expected annual salary divided into 14 installments as basic salary + fixed overtime allowance (for managerial/supervisory-level employees, the amount divided into 14 installments is the basic salary)
・Bonus: 2 to 3 times per year
・Salary increase / promotion: once a year / July (*For employees below managerial/supervisory level with less than 3 years of service, twice a year / July and January)
Employment type: Full-time employee
【Work location】
1-8-23 Konan, Minato-ku, Tokyo, Shinagawa HEART 9th floor
※Depending on the position, you may be assigned to work at the Shinjuku headquarters
※Scope of change in work location: Any workplace designated by the company
【Working hours】
Standard 9:00 to 18:00
※Flextime system (160 hours/month) allows you to design your own working hours.
Flexible arrangements such as 6-hour workdays are possible to accommodate medical appointments, family circumstances, or preferred focus hours.
選考についてProcess
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