• Full-time

Publication date： 2026.11.05

Customer Success (IT)

  • Customer Support / Service
  • Tokyo
  • Salary： JPY 5,000,000 - 8,000,000
カスタマーサクセス(IT)
職種Position Customer Support / Service
会社概要Company profile [Development team for the domestic consolidated accounting system with the top market share / Company with 20% growth for 10 consecutive years / Average pay raise rate of over 7% / Average overtime in the 10-hour range per month / Flextime work]

●An experienced HR team works alongside you throughout the selection process. Depending on the case, casual interviews with no screening element are also possible. We will think about the best career together with you.
●A stable management foundation built on strong connections with major corporate groups × involvement in the universal business domain of accounting
仕事内容Job description ・High-quality product support: Through 1-on-1 dialogue, guide individual complex operational challenges to resolution with professional expertise.
・Product and service feedback: Structure frontline primary information (VoC) and work with the development department to incorporate it into product roadmaps and feature improvements.
・Systematizing success (1-to-many support): Eliminate dependence on individuals and build and operate an environment in which all users can use the product autonomously through FAQs, educational content, and community utilization.
・Realizing the BPaaS model: Maintain close collaboration with development teams and BPO departments to evolve the customer's accounting operation processes themselves, from both the product and outsourcing perspectives.
応募資格Requirement ・Practical experience in "requirements definition" or "design" in ERP, accounting system, or business system implementation projects
・Experience logically structuring customers' latent needs and requests from multiple stakeholders and designing solutions
・Experience visualizing complex business flows and translating them into system specifications and functional requirements
・(If without accounting knowledge) Motivation and track record of acquiring specialized knowledge in a short period
・Knowledge of "consolidated accounting systems" or "group management control"
・Accounting-related qualifications such as Bookkeeping Level 1, Certified Public Accountant, Certified Tax Accountant, USCPA (or willingness to study)
・Strong desire to contribute to improving customer LTV (Life Time Value) through "Customer Success" or "Support"
・Structuring ability to grasp the essence of issues: Those who have structured customers' vague requests into concrete "business requirements" through system implementation, requirements definition, or presales.
・Management-perspective communication: Those who can understand the perspective of accounting department heads and CFOs and communicate in a way that grasps the management issues behind accounting challenges.
・Strong interest in "mechanisms": Those who want to build "mechanisms" that solve issues permanently, such as improving knowledge, FAQs, and UI/UX, rather than only putting out individual fires.
・Cross-domain learning motivation: Those with a strong interest in the accounting field who seek to acquire practical knowledge early, or those who already have accounting knowledge (bookkeeping, accounting, auditing, etc.) and want to extend it with IT.
・Collaboration with diverse stakeholders: Those who enjoy standing between people from different backgrounds, such as customers, BPO teams, and development teams, and moving things forward through logical dialogue.
日本語力Japanese level Fluent
雇用形態Employment type Full-time
勤務エリアLocation Tokyo
勤務時間Working hours Flextime (9:00-18:00)
想定年収Salary JPY 5,000,000 - 8,000,000
条件・待遇Condition [Salary]
Expected annual salary: 5,000,000 yen to 8,000,000 yen
・Monthly salary 357,143 yen (base salary 288,812 + fixed overtime allowance 68,331) ~
・Fixed overtime hours: 30 hours
・At hiring, an expected theoretical annual income amount is set and paid in 14 installments (12 monthly salaries + 2 bonuses)
・Total monthly salary is calculated with the expected annual salary divided into 14 installments as base salary + fixed overtime allowance (for managerial/supervisory class, the amount divided into 14 installments is the base salary)
・Bonus: 2 to 3 times per year
・Salary increases and promotions: once a year / July (*For employees below managerial/supervisory class with less than 3 years since joining, twice a year / July and January)
Employment type: Regular employee
[Work location]
9th floor, Shinagawa HEART, 1-8-23 Minamisuna, Koto...
Correction: The address is written as 東京都港区港南一丁目8番23号.
Shinagawa HEART, 9th floor, 1-8-23 Konan, Minato-ku, Tokyo
※ Depending on the position, you may be assigned to work at the Shinjuku headquarters.
※ Scope of change in work location: Any work location designated by the company
[Working hours]
Standard: 9:00 to 18:00
※ With the flextime system (160 hours/month), you can design your own working hours.
You can flexibly adjust your schedule, such as working 6-hour days, to suit medical appointments, family circumstances, or times when you want to concentrate.
選考についてProcess
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