• Full-time

Publication date： 2026.11.05

[DIVA] Customer Success (Accounting)

  • Customer Support / Service
  • Tokyo
  • Salary： JPY 5,000,000 - 8,000,000
【ディーバ】カスタマーサクセス(会計)
職種Position Customer Support / Service
会社概要Company profile [Company] DIVA

[Development team for the domestic consolidated accounting system with the top market share / Company with 20% growth for 10 consecutive years / Average pay raise rate of over 7% / Average overtime in the 10-hour range per month / Flextime work]

●An experienced HR team works alongside you throughout the selection process. Depending on the case, casual interviews with no screening element are also possible. We will think about the best career together with you.
●A stable management foundation built on strong connections with major corporate groups × involvement in the universal business domain of accounting
仕事内容Job description As professionals who guide customers to success, you will take on two pillars: providing in-depth individual support, and building systems that improve the entire product and service lineup.
・High-quality product support: Through 1-on-1 dialogue, resolve individual complex business challenges with professional expertise.
・Feedback to products and services: Structure first-hand field information (VoC) and work with the development department to incorporate it into product roadmaps and feature improvements.
・Systematizing success (1-to-many support): Eliminate dependence on individuals, and build and operate an environment where all users can utilize the product autonomously through FAQs, educational content, and community use.
・Realizing the BPaaS model: Work closely with the development team and the BPO department to evolve the customer's accounting business processes themselves, from both the product and outsourcing sides.
応募資格Requirement ・Practical experience in consolidated accounting, management accounting, or accounting operations (e.g., experience completing annual closing)
・Able to specifically articulate points that were felt to be "inefficient" in accounting practice, or issues on the ground
・Has a strong interest in IT products and an interest in implementing accounting knowledge into systems and services (systematization)
・Maintains professional pride while having a flexible mindset to work with developers and non-accounting members toward a single goal

[Preferred requirements]
・Knowledge related to "consolidated accounting systems" or "group management control"
・Accounting-related qualifications such as 簿記1級 (Bookkeeping Level 1), 公認会計士 (Certified Public Accountant), 税理士 (Tax Accountant), USCPA (or willingness to study)
・Strong desire to contribute to improving customers' LTV (Life Time Value) through "customer success" or "support"
・Structuring ability to see the essence of issues: Those who have structured customers' vague requests into concrete "business requirements" through system implementation, requirements definition, or presales
・Management-perspective communication: Those who understand the perspective of accounting department heads and CFOs and can communicate by grasping the management issues behind accounting challenges
・Strong interest in "systems": Those who want to build "mechanisms" that solve issues permanently, such as improving knowledge bases, FAQs, and UI/UX, rather than only putting out individual fires
・Cross-boundary learning drive: Strong interest in the accounting domain and intellectual curiosity to quickly acquire practical knowledge; or those who already have accounting knowledge (bookkeeping, accounting, auditing, etc.) and want to extend it with IT
・Multi-stakeholder collaboration: Those who can stand between people from different backgrounds, such as customers, BPO teams, and development teams, and enjoy moving things forward through logical dialogue
日本語力Japanese level Fluent
雇用形態Employment type Full-time
勤務エリアLocation Tokyo
勤務時間Working hours Flextime (9:00-18:00)
想定年収Salary JPY 5,000,000 - 8,000,000
条件・待遇Condition [Salary]
Expected annual salary: 5,000,000 yen to 8,000,000 yen
・Monthly salary 357,143 yen (base salary 288,812 + fixed overtime allowance 68,331) ~
・Fixed overtime hours: 30 hours
・At hiring, a theoretical annual salary amount (expected) is set and paid in 14 installments (12 monthly salaries + 2 bonuses)
・The total monthly salary is calculated by taking the expected annual salary divided into 14 installments as base salary + fixed overtime allowance (for managerial/supervisory class, the amount divided into 14 installments is the base salary)
・Bonus amount: 2 to 3 times per year
・Salary increases and promotions: once a year / July (*For employees below managerial/supervisory class with less than 3 years since joining, twice a year / July and January)
Employment type: Full-time employee
[Work location]
1-8-23 Konan, Minato-ku, Tokyo, Shinagawa HEART 9th floor
※ Depending on the position, you may be assigned to work at the Shinjuku headquarters
※ Scope of change in work location: any work location designated by the company
[Working hours]
Standard 9:00 to 18:00
※ Under the flextime system (160 hours/month), you can design your own working hours.
You can make flexible adjustments such as working 6-hour days to suit medical appointments, family circumstances, or the time periods in which you want to concentrate.
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