 職種Position |
販売・カスタマーサポート・サービス職
Customer Support / Service |
 会社概要Company profile |
「すべての人とEVにエネルギーを」をミッションに掲げ、EV充電インフラ事業を展開する企業です。EV充電器の設置提案から設置工事、運用保守、リース提供、自社アプリの開発・提供までを一気通貫で行っています。
2022年にEV充電事業へ参入後、国内トップクラスとなる約3.5万口のEV充電器設置を実現。高速道路へのEVインフラ設置許可を持つ数少ない事業者として、日本のEV普及を支える社会インフラの構築を推進しています。
また、自社施工会社であるEV Construction株式会社を有し、施工から運用までをグループ内で完結できる体制を構築。累計約200億円の資金調達を実施し、黒字化も達成している成長企業です。
Under the mission of "Energy for all people and EVs," the company operates an EV charging infrastructure business. It provides an integrated range of services, from proposing EV charger installation and carrying out installation work to operation and maintenance, leasing, and development and provision of its own app.
After entering the EV charging business in 2022, the company achieved the installation of approximately 35,000 accounts EV chargers, one of the top-class figures in Japan. As one of the few operators holding permission to install EV infrastructure on expressways, it is promoting the construction of social infrastructure that supports the spread of EVs in Japan.
The company also has EV Construction株式会社, its in-house construction company, and has built a structure that allows everything from construction to operation to be completed within the group. It has raised a cumulative total of approximately 20 billion yen in funding and has also achieved profitability, making it a growing company. |
 仕事内容Job description |
【お仕事の内容】
充電器を設置いただいた法人・自治体のお客様に対し、導入後の定着と満足度向上を担います。
設置先オーナー・管理会社からの問い合わせ対応(電話・メール・チャット)
- 充電器の不具合・トラブルの一次対応と、施工保守チームへのエスカレーション
- 導入後のオンボーディング(使い方の案内、運用ルールの説明)
- 利用状況のモニタリングと、活用促進・継続のご提案
- お客様の声(VOC)の整理と、プロダクト・営業・施工保守チームへの共有
- 対応フロー・マニュアル・FAQの整備(チームの型づくり)
We are responsible for ensuring adoption and improving satisfaction among corporate and municipal customers who have installed our chargers.
Inquiry handling for property owners and management companies (phone, email, chat)
- First-line response to charger malfunctions and troubles, and escalation to the installation and maintenance team
- Post-installation onboarding (guidance on how to use the chargers, explanation of operating rules)
- Monitoring of usage status, and proposals for promoting utilization and continued use
- Organizing customer voice (VOC) and sharing it with the product, sales, and installation and maintenance teams
- Development of response flows, manuals, and FAQs (building the team's standard practices) |
 応募資格Requirement |
【必須要件】
* 法人のお客様への対応経験(営業・カスタマーサポート・カスタマーサクセス・インサイドセールスなど)【年数は要確認:1年以上を想定】
* 社内外の関係者と連携し、課題を整理して前に進めた経験
* PCの基本操作(Google Workspace等)
【歓迎要件】
- SaaS・インフラ・設備系など、BtoBサービスのCS・サポート経験
- Salesforce等のCRM・SFAの利用経験
- 対応フローやマニュアルを整備した経験
- 機械・設備の不具合対応など、現場に近いトラブル対応の経験
- 未経験の領域でも、学びながら進められる方(第二新卒・ポテンシャルも歓迎)
- ミッションに共感し、事業の成長に当事者として関わりたい方
- 指示を待たず、自分で課題を見つけて動ける方
- お客様に向き合い、相手の事情を聞いたうえで最適解を一緒に探せる方
- 型が決まっていない環境を楽しみ、仕組みを作る側に回れる方
* Experience in responding to corporate clients (sales, customer support, customer success, inside sales, etc.) [Years to be confirmed: assumed 1 year or more]
* Experience of coordinating with stakeholders inside and outside the company to organize issues and move them forward
* Basic PC operation (Google Workspace, etc.)
[Preferred requirements]
- CS and support experience for BtoB services such as SaaS, infrastructure, and equipment-related services
- Experience using CRM/SFA tools such as Salesforce
- Experience developing support flows or manuals
- Experience handling on-site troubles close to the field, such as malfunctions in machinery and equipment
- People who can proceed while learning even in areas they have not experienced before (recent graduates within three years and potential candidates also welcome)
- People who empathize with the mission and want to be involved as stakeholders in the growth of the business
- People who can find issues on their own and act without waiting for instructions
- People who face customers, listen to their circumstances, and can find the optimal solution together with them
- People who enjoy environments without established frameworks and can take the side of building systems |
 日本語力Japanese level |
流暢
Fluent |
 雇用形態Employment type |
正社員
Full-time |
 勤務エリアLocation |
東京都
Tokyo |
 勤務時間Working hours |
9:00～18:00(所定労働時間8時間 休憩60分)
9:00-18:00 |
 想定年収Salary |
350万円〜500万円
JPY 3,500,000 - 5,000,000 |
 条件・待遇Condition |
【給与】
想定年収:350万円〜500万円
・試用期間6ヶ月(条件変動なし)
・給与改定 年1回(4月)
・給与はスキル・経験を考慮して決定します。
雇用形態:正社員
【勤務地】
東京都港区高輪2-17-11 オーク高輪ビル5F
都営浅草線「泉岳寺」駅 徒歩1分
JR山手線 高輪ゲートウェイ駅 徒歩7分
【勤務時間】
9:00～18:00(所定労働時間8時間 休憩60分)
【社会保険】
社会保険完備(雇用・労災・健康・厚生年金)
【受動喫煙対策】
屋内全面禁煙
[Salary]
Expected annual salary: 3,500,000 yen to 5,000,000 yen
・Probationary period: 6 months (no change in conditions)
・Salary revision: once a year (April)
・Salary is determined taking skills and experience into account.
Employment type: Full-time employee
[Work location]
5F Oak Takanawa Building, 2-17-11 Takanawa, Minato-ku, Tokyo
1-minute walk from Sengakuji Station (Toei Asakusa Line)
7-minute walk from Takanawa Gateway Station (JR Yamanote Line)
[Working hours]
9:00–18:00 (Scheduled working hours 8 hours, break 60 minutes)
[Social insurance]
Full social insurance coverage (employment, workers' accident compensation, health, employees' pension)
[Smoking policy (secondhand smoke prevention)]
Smoking prohibited indoors throughout |
 選考についてProcess |
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