• Full-time

Publication date： 2026.11.04

[AX] Customer Success (Manager)

  • Customer Support / Service
  • Tokyo
  • Salary： JPY 7,200,000 - 15,000,000
【AX】カスタマーサクセス(マネージャー)
職種Position Customer Support / Service
会社概要Company profile The company founded in 2009. With the mission of "reviving Japan as a digital powerhouse," they promote the use of generative AI in companies and provide digital transformation support services.

With global development capabilities and business creativity as their strengths, they offer more than 20 services in four business divisions. They solve the problems of major companies and tech companies with AI and data.

In recent years, the number of major companies adopting our services has increased, and their sales have grown by 140% every year, and their organization has rapidly grown to about double in size in two years.

They are strengthening their recruitment efforts with an eye on a large-scale IPO on the Tokyo Stock Exchange Prime or NASDAQ with a market capitalization of 100 billion yen within the next few years.
仕事内容Job description You will manage the Customer Success team, which handles consulting and upsell work.
Our business model is subscription-based, so the core of the business is Customer Success, the work of improving customer satisfaction. In addition, there are cases where you will provide support before and after release, onboarding to improve utilization rates, and accompany the sales team to explain product implementation and how it will be used.
■ Customer Success Execution (Onboarding / Utilization Promotion)
・Execution and improvement of onboarding support for companies introducing MANA
・Account planning based on customer challenges
・Planning and execution of utilization promotion measures (training, study sessions, use case proposals, usage data analysis)
・Daily usage monitoring follow-up and improvement proposals
応募資格Requirement [Requirements] (one of the following)
・Experience in customer success or customer support at a BtoB SaaS company
・Experience in onboarding, operational support, and improvement proposals that involve customer negotiations
・Experience leading a team or project (e.g., developing 1?2 people, driving an area)
・Experience designing and executing improvement measures based on usage data and customer issues
・Experience collaborating with other departments such as sales and product to drive resolution of customer issues

[Preferred requirements]
・Experience handling enterprise-segment customers
・Experience designing or implementing SaaS product adoption and utilization promotion measures (training, QBRs, etc.)
・Knowledge of or strong interest in AI and data utilization products
・Experience in operations improvement and business flow organization
・Experience in solution sales, customer support, or consulting
日本語力Japanese level Business
雇用形態Employment type Full-time
勤務エリアLocation Tokyo
勤務時間Working hours Flextime (9:00-18:00 / 6:00-10:00 / 16:00-22:00)
想定年収Salary JPY 7,200,000 - 15,000,000
条件・待遇Condition Annual holidays: 122 days (varies depending on company calendar)
※Complete 2-day weekend system (Saturday and Sunday), public holidays, New Year holidays: 4 days from 12/31 to 1/3
・Paid leave
・Special leave (marriage / wife's childbirth / bereavement / other cases approved by the company)
・Maternity leave / Childcare leave
・Menstrual leave
・Family allowance (1万円 per month per child under 18)
・Transportation allowance
・Marriage congratulatory gift (eligibility per company regulations)
・Regular health checkups
・PC / phone provided
・Free drinks
・English-language support (visa, etc.)
・Club activity subsidy
・Certification support allowance
・Track course attendance
・Use of MANA Studio (multi-LLM)
・2 times per year company-wide meeting / awards

[Salary]
Expected annual salary: 720万円〜1,500万円
※Includes fixed overtime pay for 45 hours (example): for an annual salary of 720万円, 1,845,600円
※Overtime pay will be provided if exceeded.
※The above salary is a guideline. Current salary, abilities, and experience will be taken into consideration.
・Evaluation / salary increase / promotion: 2 times per year
・Incentive system available (paid 2 times per year based on individual performance)
Employment type: Full-time employee

[Work Location]
Tokyo, Shibuya-ku, Nanpeidai-cho 15-13, Teito Shibuya Building 8F
7-minute walk from "Shibuya Station" (multiple lines)
5-minute walk from Keio Inokashira Line "Shinsen Station"
・Scope of change in work location
Locations designated by the company (including places for telework)

[Working Hours]
9:00–18:00 (8 hours actual work, 1 hour break)
※For those belonging to Gibly Consulting
Flextime system
Start and end times are left to the discretion of the employee
However,
Flexible time
(Start) 6:00–10:00
(End) 16:00–22:00
Core time 10:00–16:00

[Social Insurance]
・Full social insurance (employment, workers' accident compensation, health, employees' pension)
・Kanto IT Software Health Insurance Society

[Secondhand Smoke Prevention]
Smoking area available; smoking prohibited everywhere except the smoking area
選考についてProcess Selection process
Document screening
→ Online interview(s) (approx. 1 to 2 rounds)
→ Final interview
→ Job offer
・Estimated selection period: approx. 1 month
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