• Full-time

Publication date: 2026.11.04

■ Customer Success

  • Customer Support / Service
  • Tokyo
  • Salary: JPY 4,500,000 - 7,000,000
■ カスタマーサクセス
職種Position Customer Support / Service
会社概要Company profile BLUEPRINT Founders has previously founded Archi Village Inc. and Fact Base Inc., and has helped several startups make money, growing the group to over 100 people.

In the process, the group has implemented a variety of CRMs and conducted sales activities, but all of them ended up lowering sales efficiency and were counterproductive, so they decided to develop an in-house solution and founded Translead Inc.
The group aims to create systems for efficiently selling products and services and to bring efficient corporate management back to small and medium-sized Japanese companies, transforming their client companies and ultimately fulfilling their mission of "leading corporate transformation."
仕事内容Job description ① Onboarding Support (Implementation and Adoption)
・Implementation and operational support to rapidly establish a state in which the product is built into business workflows and continuously used
② Maximizing Product Value (Feedback)
・Supporting the development team in deepening customer understanding and planning product improvements
・Qualitative research to deepen the development team's understanding of customers, and proposals for prioritizing feature improvements
③ Collaboration with Sales Department
・Building a customer management system
・Approach and response for contract renewals
※As the company is in its startup launch phase, in addition to the above, you will be entrusted with a wide range of duties at your discretion, tailored to your experience, skills, and career development goals.
応募資格Requirement ・Practical experience in customer negotiation and problem-solving in IT / intangible products (1 year or more)
・Experience in analysis, reporting, and improvement (PDCA) using data
・Basic PC skills (CRM / Excel / Google Workspace, etc.)
・Communication skills to collaborate smoothly with colleagues inside and outside the company
日本語力Japanese level Business
雇用形態Employment type Full-time
勤務エリアLocation Tokyo
勤務時間Working hours —
想定年収Salary JPY 4,500,000 - 7,000,000
条件・待遇Condition [Salary]
Expected annual salary: 450万円〜700万円
Annual salary: 450〜700万円
Deemed overtime: Yes (45 hours)
Bonus and salary increase: Yes (twice a year)
[Location]
〒106-0032
Tokyo, Minato-ku, Roppongi 7-15-9 Sumitomo Realty Roppongi Central Tower 9F
▼Access
Tokyo Metro Hibiya Line, Roppongi Station, 1-minute walk
Toei Oedo Line, Roppongi Station, 1-minute walk
Tokyo Metro Chiyoda Line, Nogizaka Station, 7-minute walk
選考についてProcess
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