• Full-time

Publication date： 2026.10.05

Manager Supporting the Operation of an International Student Dormitory (Student Support / Building Management)

  • PdM / PM / PMO / PL / QA
  • Tokyo
  • Salary： JPY 4,000,000 - 5,500,000
国際学生寮の運営を支えるマネージャー(学生支援・建物管理)
職種Position PdM / PM / PMO / PL / QA
会社概要Company profile This company operates in real estate planning, design, architecture, and management, focusing especially on the development and operation of international student housing. They provide an environment where residents communicate in English and have access to study abroad and career support services.

Attractions of the Company / Job
The company offers selective international student residences that integrate living and learning in a global setting. Students from diverse backgrounds live together, broadening their perspectives and deepening their self-awareness, understanding of others, and cross-cultural appreciation. Through partnerships with the local community and various events, the company also fosters social connections.

Residents come from many different countries, creating a rich multilingual and multicultural living experience.

Interaction among residents and with professionals offers chances to learn about business and society. The environment supports self-improvement and mutual encouragement.

The residences collaborate with local businesses such as restaurants, supermarkets, and public facilities, helping to build new community ties.

The housing features design elements inspired by international standards, focusing on quality space planning and aesthetics.

The company aims to foster communities that contribute positively to both residents and the broader society.

Overall, the company’s mission is to nurture truly global individuals who possess an international outlook, respect diversity, and are committed to addressing social challenges.
仕事内容Job description ■Housing consultations and interviews (core work during peak season)
・ Responding to inquiries from students and parents/guardians (email, LINE, WeChat, phone, online interviews)
・ Property tours and online viewings for prospective residents
・ Explanations for parents/guardians (safety, living environment, costs, support systems, etc.)
・ Hearing move-in requirements and proposing the most suitable room and plan
・ Handling frequently asked questions and concerns (residence status, guarantors, payment methods, etc.)
■Move-in process management
・ Receiving and checking move-in application documents, carrying out the residence status verification flow
・ Preparing, sending, and managing the conclusion of contract documents (electronic contracts)
・ Coordinating move-in schedules and arranging key handovers
・ Conducting move-in guidance (living rules, facility orientation, emergency contacts, etc.)
・ Coordinating room allocation (considering balance of nationality, gender, and school year; in cooperation with the Ops Manager)
■Community event support
・ Planning and running Grand Welcome (a welcome event for new residents)
・ Follow-up interviews in the early stages after move-in (1 week and 1 month after move-in)
・ First-line response to residents' daily-life consultations and escalation to the appropriate person in charge
・ Conducting and analyzing resident satisfaction surveys, collecting reasons for move-out and proposing improvements
■Building systems (off-season work and preparation for the next season)
・ Improving operation of CRM / MA tools (Lステップ, Airtable, etc.)
・ Multilingual development of FAQs, response manuals, and materials for parents/guardians (Japanese, English, Chinese)
・ Analyzing inquiry data and planning measures to improve conversion
・ Improving the interview flow for the next peak season and standardizing response quality
・ Building relationships with universities, language schools, and study-abroad agents
・ Preparing for the hiring of part-time staff for the peak season and developing training materials
・ Participating in lead nurturing measures in cooperation with the Marketing & Sales Manager
応募資格Requirement Required (MUST)
・ You will interact with people with diverse values from around the world. Able to accept diversity of values.
・ No aversion to communicating in English.
Preferred (WANT)
・ Those with work experience related to move-in procedures for international student dormitories, able to provide information to students
・ Those with experience in student life support work, able to realize a comfortable dormitory life through consultation services
・ Those with experience planning and running community events, able to promote interaction among students
・ Those with practical experience in building management and maintenance, able to inspect facilities and provide a safe living space
・ Those with experience interviewing prospective dormitory residents, with the ability to provide appropriate support
・ Those with a track record of collecting feedback from students and using it to improve services
・ Those with experience planning special programs for international students, able to recruit participants
・ Those able to respond quickly when problems occur, with the ability to present solutions
・ Those with experience working on business improvement, able to improve the operational efficiency of an international student dormitory
・ Those who want to gain experience in an international environment and broaden their career
Other
・ Those who can empathize with the company's philosophy and vision
・ As submission documents, we will ask for a resume (in Japanese), a statement of motivation (approximately 800 characters), and details of your language ability (certifications, practical usage experience, etc.).
・ We will ask you about your possible start date.
日本語力Japanese level Business
雇用形態Employment type Full-time
勤務エリアLocation Tokyo
勤務時間Working hours 9:00-18:00
想定年収Salary JPY 4,000,000 - 5,500,000
条件・待遇Condition Employment type Permanent employee / indefinite-term contract worker (3-month probationary period)
Job category Career-track position
Department Operations Headquarters
Work location Dormitory site (within Tokyo) and our head office (Shibuya-ku), our sales offices
Working hours Variable working hour system on a monthly basis
(Standard working hours per day: 8 hours / Standard working time: 9:00–18:00)
Overtime Yes (monthly cap of 70 hours) *During busy periods, interviews may be handled on Saturdays and Sundays (substitute holidays provided)
Holidays 7–12 days per month (including 4 statutory holidays per 4 weeks / including 5 designated paid leave days per year)
Leave Annual paid leave (granted by law), New Year holidays, condolence and congratulatory leave
Expected annual salary 4,000,000–5,500,000 yen
Monthly salary Determined according to experience and ability (base salary + position allowance)
Position allowance Paid as fixed overtime pay (including late-night allowance). 60 hours per month for 6 months, and 45 hours per month for the remaining 6 months. Any excess is paid separately.
Bonus Once a year (based on company performance and individual contribution)
Salary payment date 25th of the following month (bank transfer)
・ Full social insurance (health insurance, employees' pension, employment insurance, workers' accident compensation insurance)
・ Commuting allowance (up to 20,000 yen per month)
・ RS program (Share the Share, STS)
・ Referral program, real estate brokerage fee rebate program
・ Group service discount program, qualification allowance program (paid to holders of qualifications such as 宅建士)
・ Side jobs permitted (notification-based, subject to restrictions under our company regulations)
・ Flexible accommodation of leave and shortened working hours for family circumstances (nursing care, caregiving, childcare, etc.)
This position stands at the front line with residents and their guardians, and as U Share grows, the following career paths will open up:
・ Admissions Lead — Overseeing move-in consultation teams across multiple sites (from a 300-room structure)
・ Sales Manager — Moving into management of marketing and sales as a whole
・ Property Operations Manager — Moving into management of overall operations
・ Launching overseas sites — Candidate for local manager upon future overseas expansion
No smoking indoors
選考についてProcess 1. Document Application — Submit resume, statement of motivation, and details of language skills
2. First Interview (Online, 30 minutes) — Motivation, confirmation of language skills (Japanese, English, Chinese), job aptitude
3. Property Tour + Second Interview (In person, 60 minutes) — Tour of the site, role-play interview (mock consultation handling)
4. Final Interview — Interview with management, alignment on terms and conditions
5. Job offer, conclusion of contract
Type of first interview: standard interview
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