 職種Position |
プロジェクト管理・プロダクト管理・品質保証
PdM / PM / PMO / PL / QA |
 会社概要Company profile |
A Japanese global manufacturer specializing in premium water treatment and filtration equipment is seeking a Service Manager to support its U.S. service operations.
Founded in Japan in 1974, the company has built a strong international presence through a global sales and service network spanning North America, Asia, and Europe. Its products are widely used in residential and wellness-related environments and are supported by dedicated technical service teams across multiple regions.
The U.S. office, located in Torrance, California, plays a central role in coordinating nationwide service operations, supporting customers and technical teams, and maintaining service quality standards aligned with global headquarters.
This position offers an opportunity to work in a bilingual and multicultural environment while contributing to the operational leadership of a nationwide technical service organization within a stable international manufacturing company.
A Japanese global manufacturer specializing in premium water treatment and filtration equipment is seeking a Service Manager to support its U.S. service operations.
Founded in Japan in 1974, the company has built a strong international presence through a global sales and service network spanning North America, Asia, and Europe. Its products are widely used in residential and wellness-related environments and are supported by dedicated technical service teams across multiple regions.
The U.S. office, located in Torrance, California, plays a central role in coordinating nationwide service operations, supporting customers and technical teams, and maintaining service quality standards aligned with global headquarters.
This position offers an opportunity to work in a bilingual and multicultural environment while contributing to the operational leadership of a nationwide technical service organization within a stable international manufacturing company. |
 仕事内容Job description |
The company is seeking a Service Manager to lead nationwide service technicians while supporting technical operations, customer service quality, and internal coordination with headquarters.
This role requires strong communication skills in Japanese and English, and Spanish ability is highly valued for supporting technician teams.
Key Responsibilities
Technical Leadership
• Provide technical guidance to service technicians
• Support troubleshooting of escalated service issues
• Maintain knowledge of maintenance and cleaning procedures
• Support technician training and performance evaluation
• Participate in hands-on support when necessary
Team Management
• Supervise service technicians across the U.S.
• Conduct evaluations and coaching
• Maintain productivity and team morale
Service Operations
• Oversee scheduling and documentation
• Ensure compliance with service procedures
• Improve workflow efficiency
Cross-Department Collaboration
• Coordinate with Sales Operations and internal teams
• Support alignment with business goals
Customer Support
• Handle escalated customer concerns
• Maintain high service quality standards
The company is seeking a Service Manager to lead nationwide service technicians while supporting technical operations, customer service quality, and internal coordination with headquarters.
This role requires strong communication skills in Japanese and English, and Spanish ability is highly valued for supporting technician teams.
Key Responsibilities
Technical Leadership
• Provide technical guidance to service technicians
• Support troubleshooting of escalated service issues
• Maintain knowledge of maintenance and cleaning procedures
• Support technician training and performance evaluation
• Participate in hands-on support when necessary
Team Management
• Supervise service technicians across the U.S.
• Conduct evaluations and coaching
• Maintain productivity and team morale
Service Operations
• Oversee scheduling and documentation
• Ensure compliance with service procedures
• Improve workflow efficiency
Cross-Department Collaboration
• Coordinate with Sales Operations and internal teams
• Support alignment with business goals
Customer Support
• Handle escalated customer concerns
• Maintain high service quality standards |
 応募資格Requirement |
Requirements
• Business-level Japanese
• Business-level English
• Experience in technical service / maintenance / equipment environment
• Ability to supervise technical staff
• Strong communication skills
Preferred
• Spanish language ability
• Leadership experience in technical teams
• Bachelor’s degree or equivalent experience
Requirements
• Business-level Japanese
• Business-level English
• Experience in technical service / maintenance / equipment environment
• Ability to supervise technical staff
• Strong communication skills
Preferred
• Spanish language ability
• Leadership experience in technical teams
• Bachelor’s degree or equivalent experience |
 日本語力Japanese level |
ビジネス
Business |
 雇用形態Employment type |
正社員
Full-time |
 勤務エリアLocation |
海外
Overseas |
 勤務時間Working hours |
-
- |
 想定年収Salary |
$75 - 80K
$75 - 80K |
 条件・待遇Condition |
Work Environment
• The Working location is Torrance, CA
• Technical service environment with moderate equipment noise
• Exposure to cleaning agents and service machinery
• Physical activity including standing, walking, and occasional lifting required
• Interaction with material-handling equipment such as forklifts may occur
Work Environment
• The Working location is Torrance, CA
• Technical service environment with moderate equipment noise
• Exposure to cleaning agents and service machinery
• Physical activity including standing, walking, and occasional lifting required
• Interaction with material-handling equipment such as forklifts may occur |
 選考についてProcess |
-
- |
