• Full-time

Publication date： 2025.09.11

Customer Success (Thai Language Required) – Open to Candidates with No Prior Experience

  • Customer Support / Service
  • Tokyo
  • Salary： Annual income: 3 million to 4.08 million yen
未経験歓迎!顧客プロダクトのカスタマーサクセス(タイ語スキル必須) (13597)
職種Position Customer Support / Service
会社概要Company profile [Company Overview]
They are a company that supports SaaS and startup companies. They believe that by supporting the growth of startups, they can contribute to the sustainable growth of the Japanese economy, and aim to become a top partner in customer success support.
仕事内容Job description Job Description
This position supports customer success for the onboarding and implementation of a global payment SaaS service.

Main responsibilities include:
Onboarding support for new users
Assisting with initial setup and usage optimization
Proposing operational flow improvements
Enhancing user satisfaction

Position Highlights
Opportunity to build a career in Customer Success with no prior experience required
Exposure to a wide range of SaaS and startup clients
Gain insight into cutting-edge IT and AI solutions
Direct contribution to client success and business growth
応募資格Requirement Required Qualifications
・Business-level communication and negotiation skills
・Business PC skills and IT literacy (Excel, PowerPoint, Word, business email, online tools)
・Business-level Thai proficiency
・Business-level English proficiency (TOEIC 800+ or equivalent; able to handle business meetings)

At least one of the following experiences:
・Corporate sales
・Web marketing
・Account direction in advertising industry
・SaaS / IT solutions customer success
・Customer support for customizable tools
・Sales of intangible products requiring continuous support after contract

Preferred Qualifications
・Experience using Salesforce, ServiceNow, Zendesk, Intercomm, maildealer, or similar tools

Ideal Candidate Profile
・Strong desire to contribute to customer success
・Ability to identify growth opportunities and take initiative
・Collaborative, with excellent internal and external communication skills
・Motivated by sharing in customers’ success
日本語力Japanese level Business
雇用形態Employment type Full-time
勤務エリアLocation Tokyo
勤務時間Working hours 9:00–18:00
想定年収Salary Annual income: 3 million to 4.08 million yen
条件・待遇Condition Salary
Annual salary: JPY 3,000,000 – JPY 4,080,000
Monthly salary: JPY 250,000 – JPY 340,000 (including fixed overtime allowance for 30 hours: JPY 45,700 – 62,100)
Final compensation determined based on skills and experience

Work Location
Tokyo

Working Hours
9:00–18:00
Overtime: approx. 20 hours/month

Holidays & Leave

Saturdays, Sundays, and national holidays

Year-end/New Year, Golden Week, condolence leave, paid leave (available in full-day, half-day, or hourly increments)
Company-specific leave policies are indicated as such

Department
Customer Success Support Team

Probation Period
6 months (no change in conditions)

Benefits & Welfare
Full social insurance (Kanto IT Software Health Insurance Society)
Annual health checkups (with additional options for women)
Influenza vaccination subsidy
Paid leave system (hourly increments available)
Menstrual leave / caregiver leave / childcare leave (includes company-specific leave)
Commuting allowance (up to JPY 30,000/month)
Condolence allowance
Partnership certification program (Famiee)
Employee stock ownership plan / referral program
Language learning subsidy, certification support, training programs

Must join in January 2026
選考についてProcess Selection Process
Document screening
1st interview (online)
Aptitude test
2nd interview (online)
Final interview (assignment presentation, in person)
Offer
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