• Full-time

Publication date： 2025.06.25

社名非公開

User support Office work requiring English skills (13454)

  • Customer Support / Service
  • Tokyo
  • Salary： 3 million to 4 million yen
7月以降入社　[未経験者歓迎] ユーザーサポート　英語が使えるオフィスワーク (13454)
職種Position Customer Support / Service
会社概要Company profile [Company Overview]
They are a company that supports SaaS and startup companies. They believe that by supporting the growth of startups, they can contribute to the sustainable growth of the Japanese economy, and they aim to become a top partner in customer success support.
仕事内容Job description [Job Description]
This job involves answering inquiries about the payment web service at the Tokyo office.
You will respond to user inquiries about the global payment service provided by the company's clients via phone, chat, and email.

They value polite responses, so they handle about 8 to 10 inquiries per day. They deal with each inquiry and value their relationships with users who have introduced their payment service.

They do not simply give answers, but try to understand the users' true needs and make optimal proposals.

[Language and training system]
Japanese users are the ones who have introduced the foreign currency payment service. Therefore, inquiries will be handled in Japanese, but the company developing the payment service is a global company. Therefore, detailed materials and daily system update information must be understood in English.
They have a detailed training program for know-how on responding to inquiries and details of the foreign currency payment service, so even beginners can work with confidence.

In fact, many of their current members have improved their skills from beginners.

[Job highlights]

- This is a team that values ​​polite service.

- It's okay if you want to use English at work if you are not good at speaking.

- If you are not confident in your IT knowledge, they have a solid training program.

- What's important is a willingness to learn and a desire to understand the needs of customers and make optimal proposals.

[Job satisfaction]

- Even beginners can improve their skills.

- You can acquire knowledge about the operation of advanced web service companies.

- You can be in a very global environment within a Japanese company. There are members from more than 15 countries.

- Due to their polite work, they are a team with very high customer satisfaction and are highly regarded among vendors around the world.

Why not take advantage of this opportunity to play a part in a world-leading web company and contribute to the success of their clients?
応募資格Requirement [Required skills]
- Ability to write business emails in Japanese
- English skills: TOEIC 650 or higher, reading and writing only is acceptable
- Experience dealing with customers (sales, clerical work, customer service, etc.)
- Nationality does not matter
- New visa support not available (renewal etc. can be supported)
- Business PC skills, IT literacy
- Touch typing, business emails, Excel, PPT, Word (creation and input)
- IT and internet literacy to the extent that one can research and use it by themselves

[Welcome skills]
- Experience using a PC (student days or private life are acceptable)
- Making an effort to acquire IT skills

[Desired personality]
■ Those who want to support customers and find it rewarding to help people in need
■ Those who have studied English and want to challenge themselves in an environment where they can improve their level
■ Those who spare no effort in honing their IT skills
■ Those who want to establish a career from the perspective of customer negotiations
日本語力Japanese level Business
雇用形態Employment type Full-time
勤務エリアLocation Tokyo
勤務時間Working hours 9:00~18:00
想定年収Salary 3 million to 4 million yen
条件・待遇Condition [Required skills]
- Ability to write business emails in Japanese
- English skills: TOEIC 650 or higher, reading and writing only is acceptable
- Experience dealing with customers (sales, clerical work, customer service, etc.)
- Nationality does not matter
- New visa support not available (renewal etc. can be supported)
- Business PC skills, IT literacy
- Touch typing, business emails, Excel, PPT, Word (creation and input)
- IT and internet literacy to the extent that one can research and use it by themselves

[Welcome skills]
- Experience using a PC (student days or private life are acceptable)
- Making an effort to acquire IT skills

[Desired personality]
■ Those who want to support customers and find it rewarding to help people in need
■ Those who have studied English and want to challenge themselves in an environment where they can improve their level
■ Those who spare no effort in honing their IT skills
■ Those who want to establish a career from the perspective of customer negotiations
選考についてProcess [Selection process]
▼Document screening
▼First selection (interview, language test, aptitude test)
▼Final selection (interview, research quiz)
▼Offer of employment
*The selection process and number of times may change depending on the situation.
Comments from United World
back to the list.
TOP