• Full-time

Publication date: 2025.06.19

Company name not disclosed

[Global OTA]IT Support Specialist (Internal Help Desk) (13442)

  • System Engineers / Infrastructure Engineers / Web Engineers / Game Developers
  • Tokyo
  • Salary ¥4M - ¥10M
【グローバルOTA】情報システム担当(社内ヘルプデスク) ※急募 (13442)
職種Position System Engineers / Infrastructure Engineers / Web Engineers / Game Developers
会社概要Company profile This company develops and operates its own travel booking website that allows users to search, compare, and purchase everything from cheap airline tickets to hotels and tours, with the mission of contributing to society by creating jobs in local communities through its travel business.

Their Achievements:
- Over 20 million downloads of our app since its release in 2015
- Demonstrated resilience within the travel sector, achieving profitability even amid the COVID-19 pandemic
- Profits reached unprecedented levels in June 2023
- Establishment of 6 international subsidiaries
- Our Global Workforce: Over 50% of their workforce comprises international employees, creating a genuinely global development atmosphere

Why Join them?:
- Embrace a Global Environment
Become part of a skilled group comprising professionals formerly from Amazon headquarters, Accenture, Salesforce and our Future Creator talent acquisition initiative.
Excel in a diverse cultural setting by utilizing both Japanese and English, thereby improving your interpersonal skills and boosting your professional worth.

- Drive Innovation and Growth
Be part of a company that is dedicated to innovation, having launched three new services since 2023.
Engage in innovative AI developments that are transforming the future of travel.

- Seize Opportunities for Career Advancement
Enhance your international knowledge and acquire significant experience that will distinguish you in the competitive job market.
Engage in challenging projects that play a crucial role in the success of our organization.
In the current rapidly evolving landscape where AI is gaining prominence, fundamental project management skills no longer adequate to maintain market relevance.

For individuals seeking a global challenge and the opportunity to create an impact, they offer a wealth of opportunities.
仕事内容Job description 【ポジションの魅力】
・当社は社員、業務委託、アルバイトも含め150名規模の従業員で構成され、海外子会社の社員も100名以上に増えたことで、多国籍なメンバーとともにグローバルな環境で働くことができます。
・日英両方で業務を行い多様な環境で活躍できることで、社内IT/セキュリティスペシャリストとしてのスキル・経験も磨かれ、あなたの市場価値を高める機会もあります。
・社内の国内/海外の業務環境を整備するポジションで、グローバルに会社を支えているというやりがいを持てます。
・日本で強みとなるグローバル経験を求める意欲の高い方には、国内外の社内環境改善、業務改善の機会が提供できるかと思います。

【仕事内容】
このポジションでは情シスとして、国内外の従業員に対し、PC環境・IT環境の整備・保守や運用、ヘルプデスク業務をお任せいたします。

<業務内容>
・PCセッティング
・海外子会社情シスとの連携(主に英語でのチャット)
・社内ユーザー向けのヘルプデスク(Chatおよびオンサイト)
・各種ツールの運用管理
・サーバ運用管理(クラウド)
・IT資産管理
・ネットワーク運用管理
・従業員へのへのセキュリティ教育
・セキュリティツールの運用管理
・緊急時の夜間、休日対応

[利用ツールや環境など]
・Slack
・Google Workspace
・Office365
・ジョブカンWF
・ISM
・どこでもコネクト(VPN)
・Azure
・GCP
・Active Directory
・ファイルサーバー
・WSUS
・YAMAHAルーター
・YAMAHAスイッチ
・YAMAHA/Cisco 無線LANアクセスポイント
・L2ブロッカー
・Palo Alto Firewall
・Jamf
応募資格Requirement 【必須要件】
・ 情シスの経験が2年以上ある方
・英語でのコミュニケーションに抵抗のない方(これから勉強したいという方もOK)
・さまざまな業務を並行して行える方

【歓迎要件】
・弊社の利用ツール・環境に関する知識、運用経験
・英語を使った業務経験
・マネジメント経験
・社内システムを1人でゼロから検討・構築ができる
・社内ネットワークの構築、変更の知識
・Powershell / コマンドプロンプトで運用におけるバッチを作成することが出来る
日本語力Japanese level Fluent
雇用形態Employment type Full-time
勤務エリアLocation Tokyo
勤務時間Working hours 10:00~19:00 (Flexible working time available)
想定年収Salary ¥4M - ¥10M
条件・待遇Condition Employment: Full-time employee

Probationary period: 3 months *There will be no change in salary and treatment during this period.

Salary: 4-10 million yen

Salary will be determined in consideration of experience and ability in accordance with our company's regulations.
The above amount includes 40 hours of estimated overtime. Additional payment will be made for overtime work in excess of 40 hours.

Salary revision: Once a year
*There is a possibility of up to twice a year if achievements and performance are highly evaluated.

Employment Hours:
10:00-19:00 (8 hours a day for labor and 1 hour for rest)
Average over time at work: 20 hours/month

Work location: Tokyo
Remote work system: available (basically requires coming to work)

Other benefits:
Transportation expenses (up to 20,000 yen per month)
Various social insurances (employment, workers' accident compensation, health, and welfare pension)
Overtime allowance (in excess of 40 hours)
Business trip allowance
Qualification allowance

Vacations and vacation time:
2 days off per week (Saturdays, Sundays and national holidays)
Paid vacations: 10 days after 6 months of employment (70% acquisition rate)
Summer vacation
Year-end and New Year vacations
Celebration or condolence leave
Childcare leave
Nursing care leave

Scope of change of work: All types of work in the Company
Scope of change in work location: Location determined by the Company

Substantial benefits:
Preferential use of domestic airline tickets in Japan for employees
Free use of in-house technical books (purchase of books is also possible)
Company trips (depending on performance)
 *In the past, We have traveled to New York, Bangkok, Hawaii, New Caledonia, and Cebu Island.
No smoking in the office (smoking area available)
Free drink system
Free snack system
Anything you like: hairstyle, hair color, dress code
AMEX Gold Card (no annual fee if used once a year)
In-house commendation system
Discounts for Japanese Language School
選考についてProcess Number of applicants: 1
Documents required for application: CV
Online interview: Available
Interview language: Japanese(/English)
Number of interviews (flow): 1-2times
* May change depending on the situation of the candidate
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