• Full-time

Publication date： 2025.04.14

Company name not disclosed

【大阪発 越境EC】French Language Customer Support Specialist (13212)

  • Customer Support / Service
  • Osaka
  • Salary： ¥3.5M - ¥4M
【大阪発 越境EC】French Language Customer Support Specialist (13212)
職種Position Customer Support / Service
会社概要Company profile The company operates across four main divisions, with its core service being a proxy purchasing and delivery service that enables customers to buy Japanese products not available for purchase directly from overseas. In addition, the company runs a cross-border e-commerce platform selling Japanese goods internationally, a subscription-based service that delivers items symbolizing Japanese pop culture to customers abroad, and a one-stop service that supports Japanese businesses aiming to expand overseas — from marketing to logistics.

With the mission of spreading Japanese culture across the globe, the company is expanding its business in various directions.

[Company/Job Highlights]

Rapidly Growing Company
With over 1.7 million users worldwide, the company delivers "Made in Japan" products to more than 150 countries.
Since its founding in 2014, it has continued to break its own sales records each year, and in the previous fiscal year, it surpassed 10 billion yen in annual revenue.

Diverse Team
The company currently provides services in 19 languages.
At the Osaka headquarters, a multicultural team of members from six continents and over 30 countries, ranging in age from their 20s to 50s, work together.

Creativity and Innovation
The company is constantly embracing new ideas and technologies. Employees are encouraged to approach their work with creativity, which leads to the development of new services and business ventures.

Fast-Track Promotions
Promotions are a major motivator in the workplace. At this company, high-performing employees are rapidly promoted as both recognition of their achievements and an investment in their future potential. Some employees have been promoted to management positions within just six months of joining. Rather than focusing on tenure, the company prioritizes individual performance and assigns roles accordingly.
仕事内容Job description [Why they are hiring]
A member of their customer support team has transitioned to a different department, creating an opening to add a talented new customer support representative.
The French language represents their third largest user base, highlighting a strong need for native French speakers.
To further enhance our team and ensure timely, communication with their customers, they seek a trilingual skilled member to join their customer support team.
While living in Japan, you will have the opportunity to utilize your French, Japanese, and English skills, building your career professionally.

[Job description]
- Responding to customer inquiries (French, English etc.)
- Coordinating with various teams to answer customer questions and solve customer problems
- Supervising part-time operators
- Other related tasks (Translation, etc.)

[Example day at work]
9~10 Morning routine: Get coffee, greet other employees in the office, check personal tasks or internal company messages from the day before.

10~12 Catch up: Handle outstanding inquiries that came in overnight from customers

12~13 Lunch Break (Enjoy eating outside the office or bring lunch to eat in their own cafeteria space)

13~14 Task Collaboration: Contact logistic center or export team regarding inquiries about outstanding shipments. Help other departments with minor tasks like translations for web banners when needed.

14~17 Focus block: Continue handling questions and concerns from customers or answer inquiries in other languages E.g. Japanese

17~18 Wrap up: Clean up your work space, Check for any remaining urgent tasks, and answer any questions before going home for the day.
応募資格Requirement [Personality]
- Someone with good communications skills, with experience working in an office and who brings a positive attitude to their work
- Someone excited to grow with us ambitiously as they continue to expand
- Someone able to cooperate with people of many different ages, nationalities, and backgrounds in a professional setting

[Requirements]
- Native French
- Business Level English (TOEIC 800 or above) Test not required
- Business Level Japanese (JLPT N2 or higher)Test not required

[Preferred Skills]
- Experience working in small to medium-sized companies
- Experience working in e-commerce companies or working as customer support
- Basic knowledge of HTML
- Other language skills
日本語力Japanese level Business
雇用形態Employment type Full-time
勤務エリアLocation Osaka
勤務時間Working hours Flex time: Core time from 10:00 – 16:00(8hours/day
想定年収Salary ¥3.5M - ¥4M
条件・待遇Condition Employment Type: Permanent
Trial period: 3 months
Estimated annual income: ¥3.5M〜¥4M
Work location: Osaka
Working hours: Flex time: Core time from 10:00 – 16:00 with up to 2 hours lunch　(8hours/day)
*During Training: 9:15 – 18:15
*fixed working time required for the first few months due to OJT
Holidays: 2 days a week (Saturdays and Sundays)
Vacation: Year-end and New Year holidays(Dec. 30th – Jan 2nd), total 26 paid days off per year (Increases year over year)
Overtime: Average 10h/month

Benefits:
Raise once per year
Transportation Allowance (Up to ¥30,000 per month)
Overtime Pay (Paid by the minute)
Unemployment Insurance, National Health Insurance, Worker’s Accident Insurance
Business casual dress code (No suit required)
Company events (company trips, drinking parties, etc.)
Language lessons
Support for qualification acquisition
Support for club activities
Free drinks
選考についてProcess Number of applicants: a few
Documents required for application: CV
Online interview: Available
Interview language: Japanese/English
Number of interviews (flow): 3 times (One in-person interview* is necessary)
*Travel Reimbursement up to ¥27,000 available for applicants outside the Kansai region

May change depending on the situation of the candidate
Comments from United World
back to the list.
TOP