• Contract

Publication date： 2025.01.06

【Adish】Beginners Welcome! Japanese-English Bilingual Team Supporting Customer Success 12843

  • Customer Support / Service
  • Tokyo
  • Salary： JPY 3,000,000 - 4,000,000
【アディッシュ】未経験者歓迎!カスタマーサクセス支援の日英バイリンガルチーム12843
職種Position Customer Support / Service
会社概要Company profile We provide support to SaaS companies and startups. We believe we can contribute to the sustainable growth of the Japanese economy through supporting the growth of startups, and we aim to become the top partner in customer success support.
仕事内容Job description We have opened a Customer Success position where you will work with a global SaaS company to realize [missing text] through IT solutions!

[Job Description]
We provide customer success support for the SaaS products of client companies.
We respond to user inquiries via phone, chat, and email.
Beyond simply providing answers, we contribute to the success of companies adopting SaaS by understanding users' true needs and making optimal proposals from a wide range of products.
We provide Japanese-language support to Japanese users of a foreign-owned payment service, and internal materials are in English.
We handle approximately 10 inquiries per day, sincerely addressing each one, and work to strengthen engagement with service-adopting companies.

[Job Appeal]
・In addition to gaining knowledge of advanced SaaS operations, your proposal skills can improve as you make optimal proposals to customers.
・Because you will be involved in customer success for companies and services across diverse industries, your insight and skills across many areas will improve.
・Products of our clients are updated daily in line with economic trends and global business trends, so you can work with a sense of speed and connect it to your own growth.

[Key Points of the Job]
・You can work in a global environment with a team of over 15 countries' English-Japanese bilingual members.
・It is a team with high customer satisfaction, and it is highly rated among vendors worldwide.
Why not seize this opportunity, take part in a world-leading SaaS company, and contribute to the success of client companies?
応募資格Requirement [Required Skills]
・Customer-facing experience (sales, hospitality, etc.) of 1 year or more
(For new graduates: long-term internship experience)
・Japanese language skills: Native level
※Able to read, write, and converse in Japanese clearly, concisely, and fluently
※Able to provide customer service in Japanese
・English skills: Business level (TOEIC650点) or equivalent skills (fast reading comprehension)
・Nationality not a factor
・New visa sponsorship not available (visa renewal, etc., is possible)
・Business PC skills, IT literacy
-Touch typing, business email, Excel, PowerPoint (PPT), Word (creation and input)
-IT and internet literacy to the extent that you can research and use things on your own

[Preferred requirements]
・Japanese language skills: JLPT N1 required; if held, to be considered
・English skills: Business level (TOEIC800点) or equivalent skills
・Experience in data analysis or numerical management
・Call center experience
・Team management or trainer experience

[Desired Candidate Profile]
・Has the ability to approach complex challenges with logical thinking
・Values empathy toward others and has an attitude of flexibly adapting to change
・Interested in technology and passionate about improving customer experience
・Empathizes with our mission and finds joy and fulfillment in helping customers succeed
日本語力Japanese level Fluent
雇用形態Employment type Contract
勤務エリアLocation Tokyo
勤務時間Working hours Shift work
想定年収Salary JPY 3,000,000 - 4,000,000
条件・待遇Condition [Conditions]
Salary: Monthly salary 25万円 〜 34万円, includes fixed overtime pay for 30 hours per month (45,700円～62,100円 per month)
Location: Tokyo
Employment type: Contract employee (possible conversion to regular employee depending on performance)
Working hours: Shift system
8 hours of work within 9:00～20:00 (Pattern: ①9:00~18:00 / ②11:00~20:00)
※Overtime of approx. 10–20 hours per month. Due to shift work, it basically almost never occurs.
※During training (approx. 3 months), work is only on weekdays, 9:00~18:00.
Working days: 5 days per week, shift system (2 days off per week)
※Shift work includes weekends, public holidays, New Year holidays, Golden Week, etc.
※Congratulatory and condolence leave and paid leave are available (can be taken in full-day, half-day, or 1-hour units)
Probation period: Yes (6 months) ※No change in conditions

[Benefits]
・Full social insurance coverage
・Salary increases available
・Commuting allowance provided (up to 30,000円 per month)
・Health checkups (basic items + optional women's health items available)
・Nursing care leave
・Prenatal leave / childcare leave ※Uptake rate 100% — many cases for both men and women
　-Maternity and childcare leave follow-up program
・Break room and nap room (rest room) available
・Free drinks, office convenience store, etc.
・Welcome back after leave program
・Office and department exchange support program
・Employee shareholding association

[Training and Career Support Programs]
・New business model creation program
・Qualification acquisition support program
・Foreign language learning support program
・Internal job posting program
・Internal study abroad program
・Goal/behavior feedback program
・Review (1on1)
・Company-wide meeting once per quarter
・Publication of medium-term management plan
・Various committee system
・Club activities, etc.
選考についてProcess [Selection Process]
Document screening → 1st round (interview, language test, aptitude test) → Final round (interview, research quiz) → Job offer
※The flow and number of rounds may vary depending on circumstances.
We look forward to receiving applications from those with strong passion!
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