• Full-time

Publication date： 2024.09.19

Company name not disclosed

[Major Real Estate/Prime Market Listing] Contact Center Overseas Division (12500)

  • Customer Support / Service
  • Tokyo
  • Salary： ￥5.5M~7.08M
【大手不動産/プライム市場上場】コンタクトセンター海外課 (12500)
職種Position Customer Support / Service
会社概要Company profile The hiring company is listed on the Prime Market and is primarily engaged in the following businesses:
- Construction, rental management, and sales of apartments, condominiums, houses, etc.
- Development and operation of resort facilities
- Broadband communications business
- Nursing care business, etc.
仕事内容Job description You will be responsible for supporting foreign customers who wish to live in Japan from room search to contract.
[Details]
- Proposal for room search and contract work in English/Japanese
- Formulating business efficiency with emphasis on communication with customers
[Assignment]
Overseas Department, Contact Center, Leasing Promotion Group
[Career Path]
The hiring company is merit-based, and there is a chance to play an active role on the front line. Some employees are promoted to managerial positions in their early 30s through personnel evaluations conducted twice a year.
[Strengths of the hiring company]
- Promoting "real estate tech" as an effort to improve services, such as promoting online contracts and introducing smart locks.
- Rental housing is characterized by the high quality of the customer base, as it is for single-person households and approximately 60% is used by corporations.
- Nationwide network: The hiring company has built a network of approximately 155 stores in 47 prefectures. Information can be provided even for property searches in remote areas.
- Corporate housing agency services can also be provided through the group's network.
応募資格Requirement [Required]
- Business level English conversation and email response skills
- Communication skills required for customer service
- A sense of ownership to proactively check operations and identify issues
- Basic operation of Microsoft Office
- N1 level Japanese
[Preferred]
- Experience working in a call center
- Customer service experience
日本語力Japanese level Business
雇用形態Employment type Full-time
勤務エリアLocation Tokyo
勤務時間Working hours 09:00～18:00 (prescribed working hours: 8 hours) Br
想定年収Salary ￥5.5M~7.08M
条件・待遇Condition Trial period: 4 months
Break time: 1 hour
Overtime: Yes (average 20 hours per month)
Passive smoking prevention measures: No smoking indoors

Wage type:
[Type] Monthly salary
[Notes] Monthly salary 350,000 yen to 460,000 yen/month
[Various allowances] Commuting allowance (paid based on company regulations), overtime allowance (paid separately according to overtime hours)
[Model annual salary]
■ Mid-career hire 30 years old (promoted to section manager after 2 years of employment)
• Monthly: Basic salary 340,000 yen + various allowances (overtime, qualifications, housing, family, etc.) + bonus
* Bonus is paid twice a year, consisting of a basic allowance of 50,000 yen and a performance-linked allowance (1 to 1.5 months).
■ New graduate hire 27 years old (promoted to chief after 5 years of service)
• Monthly. Basic salary: 286,000 yen + various allowances (qualifications, housing, family, etc.) + bonus
*Bonus are paid twice a year, consisting of a basic loan of 50,000 yen and a performance-linked loan (1-1.5 months).
■ New graduate joins, age 28 (promoted to manager after 6 years of service)
Annual salary: 6,300,000 yen + various allowances (qualifications, housing, family, etc.) + bonus
*The bonus is an additional amount to the performance-based annual salary, and is paid according to the company's performance.

[Systems and Facilities]
Work from home (available to some employees)
Remote work available (available to some employees)
Shortened working hours system (available to some employees)
Bicycle commuting available (available to all employees)
Childbirth and childcare support system (available to some employees)
Qualification acquisition support system (available to all employees)

[Holidays and vacations] Shift system/128 days of annual leave including planned paid leave (5 days)
123 days per year (breakdown) 6 days in summer, 9 days at the end of the year
[Paid vacation] Available (10 days after 6 months of employment, maximum granted days 20 days)
[Retirement benefits] Available
[Social insurance] Health insurance, welfare pension insurance, employment insurance, workers' compensation insurance
[Dormitories and company housing] Available (single person/self-pay for company dormitory from 30,000 yen, married person/rental, housing allowance up to 50,000 yen)
[Other systems] ■Various allowances [qualifications, housing, family, etc.] ■Employee discount system ■Refreshment vacation ■Employee stock ownership plan ■Defined contribution pension
選考についてProcess Number of positions: 1
Documents required for application: resume and work history
Online interview: possible
Interview language: Japanese
Number of interviews/flow: about 2 times
* May change depending on the situation of the candidate
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