• Full-time

Publication date： 2023.12.19

#2028[New graduates and second graduates welcome! ] Customer success support for overseas SaaS products

  • Sales
  • Tokyo
  • Salary： Estimated annual income:3M~4M
#2028【新卒・第二新卒歓迎!】海外SaaSプロダクトのカスタマーサクセス支援
職種Position Sales
会社概要Company profile This position is available only for people residing in Japan.

[Company Profile]
A company that supports SaaS and startup companies. They believe that they can contribute to the sustainable growth of the Japanese economy by supporting the growth of startups, and we aim to become a top partner in customer success support.

[Background of recruitment]
A customer success position has opened with a global SaaS company to help realize customer success through IT solutions.
Why not take advantage of this opportunity to become a part of the world's leading SaaS company and contribute to the success of our client companies?

[Attractive points of company/work]
・Not only will you be able to acquire knowledge about advanced SaaS operations, but you will also be able to improve your proposal capabilities in order to make optimal proposals to customers.
・As you will be involved in customer success for companies and services in a variety of industries, you will improve your own insight and skills in various fields.
・Client products are updated daily in line with economic trends and global business trends, so you can have a sense of speed, which can lead to your own growth.
・Work in a global environment with English-Japanese bilingual team members from over 15 countries.
・They have a team with high customer satisfaction and are recognized among vendors around the world.
仕事内容Job description [Job description]
They provide customer success support for client companies' SaaS products. Respond to user inquiries via phone, chat, and email.
They contribute to the success of SaaS companies by not just providing answers, but by understanding the true needs of users and making optimal proposals from a wide range of products.
応募資格Requirement [Requirements]
・ Required Japanese ability:Native level (*Those who can read, write, and speak Japanese clearly, concisely, and fluently)
・Required English proficiency: Business level (TOEIC 800 points) or equivalent skill (fast reading comprehension)
・1 year or more of reception experience (sales, customer service, etc.) (long-term internship experience for new graduates)
・Business PC skills, IT literacy
・Touch typing, business email, Excel/PPT/Word (creation/input)
・IT/net literacy to the extent that you can research and use it yourself

[Preferred requirements]
・Experience in data analysis and numerical management
・Call center experience
・Experience as a team manager or trainer

[Image of human resources desired]
・Those who have the ability to tackle complex issues using logical thinking
・Those who value empathy for others and have an attitude of responding flexibly to change.
・People who are interested in technology and passionate about improving customer experience
・People who sympathize with the company's mission and connect customer success with joy and reward.
日本語力Japanese level Native
雇用形態Employment type Full-time
勤務エリアLocation Tokyo
勤務時間Working hours ・Working hours: Shift system
想定年収Salary Estimated annual income:3M~4M
条件・待遇Condition
[Service system]
・Working hours: Shift system
8 hours of work from 9:00 to 20:00 (pattern ①9:00~18:00 / ②11:00~20:00)
*Overtime: approximately 10 to 20 hours per month. Because I work in shifts, it basically doesn't happen.
*During training (approximately 3 months), you will only be working from 9:00 to 18:00 on weekdays.

・Working days: 5 days a week shift work (2 days off per week)
*Work will be in shifts, including Saturdays, Sundays, holidays, year-end and New Year holidays, Golden Week, etc.
*Congratulatory and condolence leave, paid leave (can be taken in full day, half day, or hour increments) available

[Conditions]
Employment Type: Permanent
Trial period: 6months
Estimated annual income:3M~4M
Work location: Tokyo
Overtime: Average 10h/month
Benefits: Complete social insurance, commuting allowance (according to company regulations), and other benefits
選考についてProcess [About selection]
Number of applicants:4
Documents required for application: resume, resume of work
Online interview: Available
Interview language:Japanese
Number of interviews (flow): Document screening (language test) → 1st interview→ 2nd interview (Visit the company) → Offer
* May change depending on the situation of the candidate
Comments from United World
This is a customer success job that supports SaaS and startup companies.
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