• Full-time employee

Publication date: 2023.09.29

#1914 [Learning platform] Customer support(potential)

  • Professional (Consulting, Marketing, PR)
  • Tokyo
  • Salary ¥4M~¥6M
職種Position Professional (Consulting, Marketing, PR)
会社概要Company profile This position is available only for people residing in Japan.

[Company Profile]
They are a company that provides a learning platform from the United States that can provide learning tailored to various learning situations.
In order to be able to utilize the learning content in actual work situations, the function that scientifically implements the process of ``teaching, practicing, learning, and applying'' has been highly praised, and is being introduced by major companies.
Approximately 90% of cases are inbound transactions★Transaction record: Pharmaceutical/financial/retail, etc. (more than 1,000 employees). They are a startup company whose Japanese subsidiary was established in 2018, but they have already exceeded 20,000 companies that have introduced it!

Incorporating the latest technology such as AI, they provide a system in which employees' voluntary learning is promoted through real-time feedback using AI, and learning is directly linked to sales.

[Attractive points of company/work]
More than 20,000 companies have adopted it in Japan, and they have even received awards related to HR as a leading company in next-generation DX services in Japan, and they will continue to grow at a pace that is not slowing down. Unleash your full potential as a member of the best team of ambitious and energetic people.
They are a flat organization with no hierarchy or detailed positions, so your results are fairly evaluated and reflected in your compensation and career.
仕事内容Job description [Job description]
Their main job is to respond to inquiries regarding services from client companies that have introduced our learning platform.
You are required to respond courteously and quickly to inquiries from customers.

▼Specific work content
・Onboarding before implementation (conducting study sessions for customers regarding service utilization)
・Support for customers to start using the service after implementation (handling inquiries from customers, creating and editing learning content)
・Respond to customer inquiries regarding the system via email, chat, and telephone (over-the-phone calls)
・Inquiry analysis, product improvement feedback
・Creation, maintenance, and improvement of help content
・Design, operation, and improvement of support tools
応募資格Requirement [Requirements]
・Over 2 years of intangible corporate sales (*Regardless of industry)
(Experience selling only to existing customers is not acceptable)
・ Required Japanese ability: Business

[Preferred requirements]
・Sales experience to enterprise companies
・Work experience at a SaaS company
・Work experience in the human resources development/organizational development field
・Business experience using Chinese/English
・Consulting sales experience in the IT industry
・Consulting sales experience in education/training services

[Image person]
・Those who can sympathize with our philosophy and core values
・Those who can be independent/self-propelled
・Those who can understand and empathize with a fast-paced work style
・Those who can work honestly and with respect for others
・Those who can collaborate with stakeholders both inside and outside the company to carry out work.
日本語力Japanese level Business
雇用形態Employment type Full-time employee
勤務エリアLocation Tokyo
勤務時間Working hours 9:00〜18:00
想定年収Salary ¥4M~¥6M
条件・待遇Condition Employment Type: Permanent
Trial period: 4 months
Estimated annual income: ¥4M~¥6M (annual salary system, incentives not included)
             *Includes 30 hours worth of fixed overtime pay.
              *Payment amount can be increased according to results through evaluation interview once every 3 months
Work location: Tokyo
Working hours:9:00-18:00
Holidays: 2 days a week (Saturdays and Sundays), national holidays
Vacation: Summer vacation, year-end and New Year holidays, and other vacations available
Overtime: Average month 40 hours
Benefits: Complete social insurance, commuting allowance (according to company regulations), and other benefits
選考についてProcess Number of applicants: 3
Documents required for application: resume, resume of work
Online interview: Available
Interview language: Japanese
Number of interviews (flow): 3 - 4 times
Application for overseas residents: Unavailable
* May change depending on the situation of the candidate
Comments from United World