• Full-time

Publication date: 2024.05.15

Company name not disclosed

) 職種名(英語) #2289 [DXization of childcare] Customer Success (Enterprise area)

  • Sales / Overseas Sales / Business Development / Corporate Planning
  • Tokyo
  • Salary ¥4M~¥5M
#2289【保育のDX化】カスタマーサクセス (Enterprise領域 )
職種Position Sales / Overseas Sales / Business Development / Corporate Planning
会社概要Company profile This position is available only for people residing in Japan.

[Company Profile]
They were founded with the idea of "enriching family communication around the world with 'Family x Technology'".
Currently, we are aiming to realize a "smart nursery school" that reduces the burden of childcare operations and improves the quality of childcare by utilizing the power of IoT and AI.

“Enrich your family with the power of technology”
They offer products that make it easier to fulfill the desire to see more of your child.
It is filled with lively photos of your child at the nursery today, comments from nursery teachers regarding his or her daily health and development, etc.
They support teachers and parents at nursery schools and kindergartens by making full use of IoT and AI technologies such as body movement sensors and automatic camera terminals.
They also provide systems that support teachers' work (daily reports, communications, forms, temperature checks, bus location information, time management for entering and leaving kindergarten, etc.).

[Attractive points of company/work]
They are solving social problems by supporting the work of childcare workers by utilizing IoT and AI to address the shortage of childcare workers.
仕事内容Job description [Job description]
This is a position in which you will propose product implementation schedules and success milestones to the client corporate headquarters, and work with the project manager to smoothly progress the project, as well as propose additional services to customers as a customer success representative.

■Job content
《Introduction period》
・Coordinating and convening internal resources necessary for the project, including development engineers outside of your own department and customer support.
・Design of implementation flow, schedule, etc., and proposal to customers
・Overall management to ensure the project progresses smoothly
・Introduction demonstrations and lectures
《Utilization period after introduction》
・Conduct regular meetings with customers
・Trend analysis and utilization proposals based on customer data
・Creating opportunities to propose products and solutions tailored to issues (upselling, cross-selling)
・Proposal and implementation support for new functions
・Hearing requests for improvements from customers and managing the progress of development in response to requests
・Improvement of implementation process/management and response at contract renewal
- Standardization of a series of operations, data analysis, knowledge deployment to own department and other departments
応募資格Requirement [Requirements]
・Experience in customer success or sales or project promotion (corporate)
・Intermediate PC skills (Excel, Word, PowerPoint)
・Experience communicating in a business setting using chat tools (Slack, etc.)
・Required Japanese ability:Business (N2)

[Preferred requirements]
・High interest in the field of childcare and child rearing
・Nursery teacher, kindergarten teacher qualification holder, person with work experience
・Work experience in SaaS business (whether new or upsell)
・Experience in analyzing customer behavior based on CRM data
・Experience in analyzing and making suggestions regarding questionnaires and various data.
・Experience in figuring out your own goals and objectives and assembling the necessary tasks and resources
・Sympathy for their company's purpose and value
・A person who can deal honestly with everyone involved without forgetting respect.
・Those who can think about maximizing work while cooperating with a team
日本語力Japanese level Business
雇用形態Employment type Full-time
勤務エリアLocation Tokyo
勤務時間Working hours 9:00~18:30
想定年収Salary ¥4M~¥5M
条件・待遇Condition Employment Type: Permanent
Trial period: 3 months
Estimated annual income: ¥4M~5M
Work location: Tokyo, remote (remote twice a week)
Working hours: 9:30-18:30
Holidays: 2 days a week (Saturdays and Sundays), national holidays
Vacation: Summer vacation, year-end and New Year holidays, and other vacations available
Overtime: Average month 20 hours
Benefits: Complete social insurance, commuting allowance (according to company regulations), and other benefits
選考についてProcess Number of applicants: 1
Documents required for application: resume, resume of work
Online interview: Available
Interview language: Japanese
Number of interviews (flow): 3 times
* May change depending on the situation of the candidate
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